Creative product sourcing, slim margins and optimized business strategies has allowed Eu4ric Wellness to create the first affordable iceless ice tub systems. Further, our small team handles all the logistics, allowing us to keep over head down so that our customers can enjoy quality products without breaking the bank.

Our tubs and chillers have all the same features as other iceless ice tubs on the market but at half the cost! Part of our mission was to stop the price gauging on Iceless Ice bath systems in order to make it accessible to all.

Also, we pride ourselves on great customer support. Ice bath systems can be complex and may need troubleshooting. With a dedicated support specialist we are here to make sure you are in cold water everyday, year round!

Cold plunging for short periods is traditionally safe, however it's always good practice to consult your physician before any new health routine.

Shipping

We are currently shipping in 2 business days. We assure you that our team is working diligently to ensure every order is handled with care and shipped out as swiftly as possible. In some occasions additional delays may occur due to weather or other unforeseen circumstances. 

Returns

At Eu4ric Cold Water Emersion, we understand that sometimes you might need to return a product. We offer a 14-day return window starting from the day you receive your order. Please note that for any opened products, we impose a 15% restocking fee to cover our handling and processing costs. We do supply a return label for shipping, however the cost of the return label will be deducted from your refund. Once we receive the product, we will inspect the items and it is in our sole discretion to process the refund. If we find that the product has been used or damaged, it will be shipped back to you. 

Cancelations

You have 48 hours after your order has been placed to request a cancelation. All canceled orders will face a 5 to 10% fee from the total order value. The reason is that the financial institutions charge us payment processing fees regardless if the order was shipped. We also place supply orders based on the current amount of orders that have been placed that are non-refundable. If 48 hours have passed since you've placed your order it cannot be canceled. 

We do, however, reserve the right to exercise discretion on all refund requests submitted after the 48 hour period has passed.
 
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the issue you are experiencing is covered under our 1-year manufacturer’s warranty and you wish to file a claim, please email us at info@eu4ric.com to begin your warranty claim process. You will be responsible for any costs and expenses not covered under the warranty.
 

Warranty

Quality and customer satisfaction are our topmost priorities. We proudly offer a 1-year manufacturers warranty on products with factory defects. Please be informed that this warranty does not cover the natural wear and tear of the product. However, in many cases, we can resolve issues with small replacement parts, ensuring your system remains in optimal condition. It is important to note, Eu4ric Wellness as a company does not offer a warranty. We simply file a claim to the manufacturing company and assist in getting the accessory or item replaced. We are here to help. 

If you have further queries or concerns about our shipping, return, or warranty policies, please don't hesitate to contact us using the chat or email. 

Liability Policy

Once an order has been shipped from our facility and is in the possession of the freight or shipping agency, the responsibility for the product is transferred to the customer. While we take every precaution to ensure that our products are packaged securely and handled with care, we are not liable for any damage or loss that may occur during transit.

We understand the importance of receiving your products in good condition and are committed to working with our customers to resolve any issues that may arise during shipping. However, it is important to note that we cannot assume responsibility for the actions or mishandling of third-party shipping agencies.

In the event that your product arrives damaged or with any discrepancies, please contact us immediately. We will do our best to assist you in filing a claim with the shipping agency and finding a satisfactory resolution. Our goal is to ensure that you are satisfied with your purchase and that any concerns are addressed promptly and effectively.

Please be aware that our ability to assist with shipping-related issues may be limited by the policies and procedures of the shipping agency. We encourage our customers to inspect their products upon receipt and report any problems as soon as possible to facilitate a timely resolution.

Thank you for choosing our products. We value your business and are dedicated to providing you with quality products and exceptional customer service.